In An Emergency

Emergency help

If you are feeling suicidal or need urgent help call one of the following:

• Emergency: 000*
• Lifeline: 13 11 14
• Suicide Call Back Service: 1300 659 467
• Kids Help Line: 1800 55 1800

*If you are using a mobile phone and 000 doesn't work, call 112 to access the Emergency Call Service. If you have a hearing or speech impairment and can access a TTY (teletypewriter), call 106 for the text-based Emergency Call Service.

Call 000 for any medical, police ( or fire emergency.

If you or someone you know is feeling unsafe you may also call the Extended Hours Team of your local public hospital, to talk to a mental health professional.

NSW Poisons Information Centre

Call 131 126

NSW 24-hour Mental Health Help Line

• Tel: 1800 011 511 - 24-hour telephone helpline for NSW residents
• This helpline provides telephone triage assessment and referral services, and is staffed by mental health clinicians.
Please note this is not a crisis or emergency number. If you or someone you know is unsafe, or in a life-threatening situation please call 000 or the other numbers listed above to receive immediate help.
• The Mental Health Line provides advice about clinical symptoms, the urgency of the need for care and local treatment options for service providers, such as general practitioners, police and ambulance officers.


• Tel: 13 11 14 (24 hour service)
• Web:
• Lifeline is staffed by dedicated volunteers, who have undergone training to ensure they are capable of handling all sorts of calls. They are ready to listen and provide emotional and crisis support.
• About Lifeline: Anyone can call Lifeline. People call Lifeline’s 24 hour crisis support service 13 11 14 about many things including:

• Anxiety
• Depression
• Loneliness
• Abuse and trauma
• Physical or mental wellbeing
• Suicidal thoughts or attempts
• Stresses from work, family or society
• Information for friends and family

• Calls to Lifeline from a landline are usually the cost of a local call, and calls from mobile phones are free of charge.
• Please note – if a life is in danger please call 000, police and/or ambulance.

Suicide Call Back Service

• Tel: 1300 659 467 (24 hour service)
• Web:
• The Suicide Call Back Service provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide, 24 hours per day 7 days a week across Australia.
• People who are not linked in with current professional support can also access up to six sessions of ongoing counselling with the same counsellor at times scheduled to suit you.

Kids Helpline

• Tel: 1800 55 1800 (24 hour service)
• Web:
• Provides specialised help for young people aged 5 to 25 years, and is staffed by professional counsellors. Daily web-counselling available (see website for current times) and email counselling (not for crisis).

Salvo Care Line

• Tel: 02 8736 3292 (Sydney) or 1300 363 622 (regional) (operates 24 hours a day, 365 days a year)
• Web:
• Calls are answered by trained counsellors. Provides counselling, information, and referral.
• In addition to the general counselling line other specialised services include:

Youth Counselling - For young person who want to talk about problems, including personal issues, relationship problems, or dilemmas at school. Parents can also use this service if they need help for a child who is experiencing difficulties.

• Call Salvo Youth Line: (02) 8736 3293 (Sydney local call)

Salvo Crisis Counselling - if you are facing a crisis in your life, or if you are experiencing suicidal thoughts.

Call Salvo Crisis Line: (02) 8736 3295 (Sydney local call)


• Tel: 1300 789 978 (24 hour service)
• Web:
• Provided by professional staff. The website also includes moderated forums with specific spaces for Aboriginal and Torres Strait Islander, Vietnamese and Arabic men, rural men, partners/children.

Veterans and Veterans Families Counselling Service

• Tel: 1800 011 046
• Web:
• The VVCS provides counselling and group programs to Australian veterans and peacekeepers and their families and is run by qualified psychologists or social workers. Visit the website for more information about mental health and online resources.
Other useful numbers:

Alcohol and Drug Information Service Sydney

02 9361 8000 or 1800 422 599.

DOCS – Child Protection Helpline

Ph. 132 111

NSW Rape Crisis Centre

1800 424 017 providing 24/7 Counselling or
• Ph. 02 9818 7216 (general Information)
• NSW Rape Crisis Centre provides the 24/7 telephone and online crisis counselling service for anyone in Australia who has experienced or is at risk of sexual assault, family or domestic violence and their non-offending supporters. Counselling services for women who were sexually assaulted in childhood are also available from Women’s Health Centres across NSW. The Centre is committed to upholding the rights of all people to live in a socially just, equitable and non-violent society.

Domestic Violence and Sexual Assault Helpline

1800 200 526

Victims Access Line (VAL)

VAL: 1800 633 063

The Victims Support Line (VAL) provides a single entry point for Victims of Crime in NSW to assist them in accessing services.
Calls to the 1800 number are free from any fixed-line telephone in Australia. Calls from mobile phones may incur a charge from your mobile phone provider. You can call the Sydney number (02 8688 5511) if you are unable to access 1800 numbers, however STD charges may apply if you are calling from outside Sydney. Calls from mobile phones may incur a charge from your mobile phone provider.