If you are feeling suicidal or need urgent help call one of the following:
• Emergency: 000*
• Lifeline: 13 11
• Suicide Call Back Service: 1300 659 467
• Kids Help Line: 1800 55
*If you are using a mobile phone and 000 doesn't work, call 112 to access the
Emergency Call Service. If you have a hearing or speech impairment and can
access a TTY (teletypewriter), call 106 for the text-based Emergency Call
Call 000 for any medical, police (http://www.police.nsw.gov.au/) or fire
If you or someone you know is feeling unsafe you may also call the Extended
Hours Team of your local public hospital, to talk to a mental health
NSW Poisons Information Centre
Call 131 126
NSW 24-hour Mental Health Help Line
• Tel: 1800 011 511 -
24-hour telephone helpline for NSW residents
• This helpline provides
telephone triage assessment and referral services, and is staffed by mental
note – this is not a crisis or
emergency number. If you or someone you know is
unsafe, or in a life-threatening situation please call 000 or
the other numbers listed above to receive immediate help.
• The Mental Health
Line provides advice about clinical symptoms, the urgency of the need for care
and local treatment options for service providers, such as general
practitioners, police and ambulance officers.
• Tel: 13 11 14 (24 hour
• Web: www.lifeline.org.au
• Lifeline is
staffed by dedicated volunteers, who have undergone training to ensure they are
capable of handling all sorts of calls. They are ready to listen and provide
emotional and crisis support.
• About Lifeline: Anyone can call Lifeline.
People call Lifeline’s 24 hour crisis support service 13 11 14 about many things
• Abuse and
• Physical or mental wellbeing
• Suicidal thoughts or attempts
• Stresses from work, family or society
• Information for friends and
• Calls to Lifeline from a landline are usually the cost of a
local call, and calls from mobile phones are free of charge.
• Please note –
if a life is in danger please call 000, police and/or
Suicide Call Back
• Tel: 1300 659 467 (24 hour service)
• Web: www.suicidecallbackservice.org.au
Suicide Call Back Service provides crisis counselling to people at risk of
suicide, carers for someone who is suicidal and those bereaved by suicide, 24
hours per day 7 days a week across Australia.
• People who are not linked in
with current professional support can also access up to six sessions of ongoing
counselling with the same counsellor at times scheduled to suit
• Tel: 1800 55 1800 (24 hour service)
• Web: www.kidshelp.com.au
specialised help for young people aged 5 to 25 years, and is staffed by
professional counsellors. Daily web-counselling available (see website for
current times) and email counselling (not for crisis).
Salvo Care Line
• Tel: 02 8736 3292 (Sydney) or 1300 363 622 (regional) (operates 24
hours a day, 365 days a year)
• Web: http://salvos.org.au/salvocareline/
are answered by trained counsellors. Provides counselling, information, and
• In addition to the general counselling line other specialised
• Youth Counselling - For
young person who want to talk about problems, including personal issues,
relationship problems, or dilemmas at school. Parents can also use this service
if they need help for a child who is experiencing difficulties.
• Call Salvo Youth Line: (02) 8736 3293 (Sydney local call)
• Salvo Crisis Counselling -
if you are facing a crisis in your life, or if you are experiencing suicidal
Call Salvo Crisis Line: (02) 8736 3295 (Sydney local
• Tel: 1300 789 978 (24 hour service)
• Web: www.menslineaus.org.au
• Provided by
professional staff. The website also includes moderated forums with specific
spaces for Aboriginal and Torres Strait Islander, Vietnamese and Arabic men,
rural men, partners/children.
Veterans and Veterans Families
• Tel: 1800 011 046
• Web: http://at-ease.dva.gov.au
• The VVCS
provides counselling and group programs to Australian veterans and peacekeepers
and their families and is run by qualified psychologists or social workers.
Visit the website for more information about mental health and online
Other useful numbers:
Alcohol and Drug Information Service
02 9361 8000 or 1800 422 599.
DOCS – Child Protection
Ph. 132 111
NSW Rape Crisis
• 1800 424 017 providing 24/7 Counselling or
• Ph. 02
9818 7216 (general Information)
• NSW Rape Crisis Centre provides the 24/7
telephone and online crisis counselling service for anyone in Australia who has
experienced or is at risk of sexual assault, family or domestic violence and
their non-offending supporters. Counselling services for women who were sexually
assaulted in childhood are also available from Women’s Health Centres across
NSW. The Centre is committed to upholding the rights of all people to live in a
socially just, equitable and non-violent society.
Domestic Violence and Sexual Assault
1800 200 526
Victims Access Line
VAL: 1800 633 063
The Victims Support Line (VAL) provides a single entry point for Victims of
Crime in NSW to assist them in accessing services.
Calls to the 1800 number
are free from any fixed-line telephone in Australia. Calls from mobile phones
may incur a charge from your mobile phone provider. You can call the Sydney
number (02 8688 5511) if you are unable to access 1800 numbers, however STD
charges may apply if you are calling from outside Sydney. Calls from mobile
phones may incur a charge from your mobile phone provider.