Telephone Referral Information Support Service

infoline  TRISS
Telephone Referral Information Support Service


CALL (02) 9879 2600 or 1800 985 944

Monday to Friday, 9am to 5pm
Email us: 

The TRISS support team is made up of trained volunteers… some tertiary students, counseling professionals, people with lived experience of mental illness, carers of people with mental illness and supportive members of the public with an interest in mental health.

There are many reasons why you may want to give us a call…

  • To gather more information regarding certain mental illnesses – early intervention, symptoms, treatment
  • options, medication information, support and therapeutic services available.
    Perhaps you, or a loved one has been newly diagnosed with a mental illness and are after support on what to do next?
  • Are you a carer who would like to know how to support someone with a mental illness, whilst also learning strategies for your own wellbeing?
  • Perhaps you work with someone who has a mental illness and you want to find out what the  symptoms are and how best you can support their recovery.
  • You could be a student, a doctor, a community worker or simply and interested member of the public that would like to know more about mental health and the services available in NSW.

Whatever your needs, our TRISS team will be able to provide information, referrals and emotional support to ALL our callers regarding mental health.

Outreach Program

Hear Friendly Voices

The Outreach Program is run by the TRISS support team and provides consumers and carers the opportunity to have a catch-up and supportive chat.  Participants’ of the program nominate a specific day, time and frequency that they would like to receive calls, as a way of accessing extra support.  This is especially useful for people who maybe experiencing isolation due to being in regional areas, for those who experience social challenges, people exiting community treatment services/programs and for anyone who feels it would benefit them to have regular contact with a volunteer as part of their support/recovery network.





Lifeline Australia 13 11 14

Caring counsellors are available to talk to you 24 x 7 if you are in crisis

If you are feeling suicidal, are in a domestic violence situation, feeling like you might self-harm or are mentally depressed - help is available.

Call Crisis Support Chat at Lifeline on 13 11 14

NSW Government

Mental Health - 24 hour contact

Mental Health Line 1800 011 511


The Mental Health Line 1800 011 511
is a 24-hour telephone service operating seven days a week across NSW.


Emergency contact numbers

In an emergency, please call 000 or go to a hospital emergency department, where they may refer you to a mental health and/or drug and alcohol service.