Useful Info for Family and Friends

What friends and family can do

This fact sheet describes how mental illness affects someone and describes a number of ways that friends and family can help. Tips include seeking out educational information, developing effective communication skills, understanding various stages of illness, acknowledging the emotional impact of mental illness on everyone involved, and the principles of safety first and self-care.

 Family and carer supports and services

Details the family support services that are available including Mutual Support and Self Help, Mental Health Carer Resource Workers, Carer Consultants, Respite Services and Carers Victoria. It also details the financial supports that are available to families including the Carer Payment, Carer Allowance, the Carer Support Brokerage Fund and the Carer Mental Health Program.

Frequently asked questions 

What is mental illness, who is susceptible to mental illness, what causes mental illness, is recovery possible, how will I know if someone is developing a mental illness, if I develop psychotic symptoms do I have a mental illness, substance induced psychosis, what are the more common mental illnesses with their brief descriptions.

Collaborating with professionals for the best outcomes 

Describes effective means of communication with mental health professionals generally and the Crisis Assessment and Treatment Team. It also details the mechanism of an effective complaint mechanism.

Signs of mental illness and what to do 

Describes signs and indicators of mental illness and suggests strategies to aid communication in acute psychotic states. It also details an action plan for these times.

Effective communication 

Discusses barriers to effective communication, basic communication skills, verbal and non-verbal communication, and saying 'no' - a guide to limit setting.

Understanding Guilt 

Understanding Worry 

The Mental Health Legal Framework in NSW